---
title: User Information
description: "![](https://manual.classera.com/wp-content/uploads/2024/08/image-45.png) This screen is part of the **Support/Request** section and provides various options for managing user and system-related requests. This screen allows users to search for individual user details using their **National ID**. The results display key information such as…"
url: "https://manual.classera.com/docs/user-information/"
updated: "2025-01-24"
category: Administrator account / Support / Request
---

# User Information

![](https://manual.classera.com/wp-content/uploads/2024/08/image-45.png)

This screen is part of the **Support/Request** section and provides various options for managing user and system-related requests. This screen allows users to search for individual user details using their **National ID**. The results display key information such as name, status, last activity, etc. Users can perform actions such as **Clear**, **Activate**, **Login**, and **Manage Privileges** for the selected user.

**To efficiently manage the User Information screen, follow these steps:**

1. From the main menu, click **Support/Request**>>**User Information.**
2. Select **User Information** to manage user-related details or to access specific user information.
3. Input the **National ID** in the text field and click the **Search** button to display user details.

![](https://manual.classera.com/wp-content/uploads/2024/08/image-48.png)

**Review User Details**: Once the search results are displayed, review the user information, such as **Name**, **Status**, **Last Activity**, **Account Created**, **Current School**, **User Name**, and **Login Name**.

**The following are the actions you can perform through this screen:**

- Click **Clear** to reset the displayed information.
- Use **Activate** to toggle the account's activation status.
- Select **Login** to view the user's login details.

![](https://manual.classera.com/wp-content/uploads/2024/08/image-47-1024x365.png)

- Click **Manage Privileges** to update or manage the user's system permissions. After this step, you will be redirected to the **User Permissions** screen, where you can assign or modify roles and permissions for the selected user.

![](https://manual.classera.com/wp-content/uploads/2024/08/image-50.png)

**Notice:** **Dear user to select all the schools under the administration please click the ctrl key while you choose the administration**