LMS Support

The LMS Support page allows you to contact LMS support team to guide you and solve your requests.

The Support feature is designed to link between users and the LMS support team. Explore each tab to learn more.

Support Page Content : #

• Classera Support
• Internal Support
• New Feature Requests
• Contents Reports
• FAQs
• Student Transfer
• User Information
• Guardian Transfer
• Fix_score
• Activation Team report
• Activation Ticket Resolution 

To Submit a New Support Ticket : #

1. Click the Submit New Ticket button on the LMS Support page.
2. Select the ticket type: Problem / Suggestion / Inquiry.
3. Select the Module.
4. Select the priority level of the ticket.
5. check the ticket topic’s level checkbox (General/Schools Related Issues).
6. Type a subject for the ticket.
7. Write down the description of the support ticket.
8. Copy the link of the page you want to inquire about.
9. Add attachments explaining the topic of the support ticket (often an image/video).
10. Click Submit to submit your ticket.